INOVA DIGITAL

About INOVA DIGITAL

The digital & AI division of INOVA DIGITAL SERVICES SARL. We transform your business with innovative AI solutions, modern web development and professional design.

Free Consultation

Contact Information

  • info@inovacm.com
  • Cameroon: 698 59 42 07
  • International: +1 450 300 5240
  • Mon-Fri: 08.00 to 18.00 | Sat: 09.00 to 13.00

Frequently Asked Questions

HELP CENTER

HOW CAN WE

HELP YOU?

AI Solutions

15 questions

Web Development

12 questions

Support & Pricing

10 questions

Mobile Apps

8 questions

Artificial Intelligence Solutions

An AI chatbot is an intelligent virtual assistant that can automatically answer your customers' questions 24/7 via your website, WhatsApp, or SMS. It can:

  • Answer frequently asked questions instantly
  • Take appointments and bookings
  • Qualify prospects before transferring them
  • Reduce your team's workload by 70-80%
  • Improve customer satisfaction with immediate responses

The timeline depends on your project's complexity:
  • Starter Assistant: 1-2 weeks (basic web chatbot)
  • Pro Assistant: 2-3 weeks (multichannel + integrations)
  • Enterprise Assistant: 4-6 weeks (complete custom solution)
This includes setup, testing, team training, and production deployment.

Absolutely! Our AI assistants are specially trained to:
  • Understand French and local language variants
  • Recognize local expressions and slang
  • Support both French AND English as needed
  • Adapt to your region's cultural particularities
This is our specialty: AI adapted to your market!

Our AI assistants are designed with several safety mechanisms:
  • Automatic transfer: Complex questions redirected to a human
  • Clarification requests: AI asks questions to better understand
  • Continuous learning: Each interaction improves future responses
  • Evolving knowledge base: We regularly enrich responses

Yes, we offer integrations with most systems:
  • CRM: Salesforce, HubSpot, custom systems
  • ERP: SAP, Odoo, local solutions
  • E-commerce: WooCommerce, Shopify, Magento
  • Payments: moyens de paiement locaux et internationaux, bank card & Stripe
  • Custom APIs: We create necessary connections

Web & Mobile Development

We adapt technology to your needs:
  • Showcase sites: Custom WordPress for easy management
  • Complex web applications: Custom development (PHP, Laravel, React)
  • E-commerce: WooCommerce or custom solutions depending on volume
  • Mobile applications: Always native development for best performance
We always prioritize the solution best suited to your budget and objectives.

Timelines depend on complexity:
  • Showcase site (5-8 pages): 2 weeks
  • Business site (10-15 pages + blog): 3 weeks
  • E-commerce site (up to 100 products): 4-5 weeks
  • Complex web application: 6-12 weeks depending on features
  • Mobile application: 6-8 weeks (iOS + Android)
These timelines include design, development, testing, and training.

Yes, absolutely! All our sites are:
  • 100% responsive: Perfectly adapt to all screens
  • Mobile-first: Designed for mobile first then adapted to desktop
  • Speed optimized: Fast loading even with slow connection
  • Google-friendly: Respect Google's mobile criteria
With over 80% of web traffic on mobile, it's our absolute priority!

Technical Support & Pricing

We offer several support levels:
  • Email support: Response within 24 business hours
  • Priority support: Response within 4h (Pro and Enterprise plans)
  • Phone support: Available for technical emergencies
  • Preventive maintenance: Automatic updates and monitoring
  • Continuous training: Improvement sessions included

Yes! We accept local and international payment methods:
  • Local payments: all major providers
  • Bank transfers: All Cameroonian banks
  • Cash payment: Possible for small amounts
  • Bank card & Stripe: Visa, Mastercard via Stripe — ideal for diaspora and international clients
We also offer payment facilities (2x or 3x without fees).

Yes, training is included in all our plans:
  • Initial training: Getting started with your solution
  • Advanced training: Optimization and best practices
  • On-site training: Directly in your premises
  • Remote training: Via video conference if preferred
  • Documentation: Detailed user guides provided
Duration: from 2h (Starter plan) to unlimited training (Enterprise plan).

Need Help?

Technical Support

Our expert team is here to help you

+237 6XX XXX XXX

info@inovacm.com

Contact Support

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